We do our best to get your order to you without a hitch, but we know things don’t always go as planned. That’s why we’ve put together simple, easy-to-follow shipping and refund policies. If something doesn’t go right, you’ll know exactly what to do—and we’ll be here to help you through it.
Easy Returns
If something didn’t meet your expectations, sending it back is simple. You’ve got 30 days from the day your order arrives to return it. Just contact our support team, and we’ll guide you through the steps.
As long as the product is unused and still in its original packaging, we’ll process your refund quickly once we receive it.
Got the wrong item or something arrived damaged? We’ll replace it right away—no extra charges. Prefer a refund instead? That’s fine too. Just note that shipping fees are refundable only if the issue was on our end.
Refund Info
A smooth delivery starts with the right details. Take a moment to double-check your shipping address and contact info before placing your order. It’s a quick step that can prevent delays and unnecessary hassle later.
If you realize something’s off after checking out, no stress—just get in touch with us as soon as you can. We’ll do our best to catch the update in time. But if the package can’t be delivered due to an incorrect address, we won’t be able to issue a refund or send it again.
Getting your order to you depends on accurate info. It’s a simple way to help everything stay on track—from our side to your doorstep.
We’re Here to Help
Got a question about your order, delivery, or picking the right item? Pharmacy Mall has your back. Our support team is warm, quick to respond, and ready to make things easier if anything’s unclear or something didn’t go as expected.
Reaching out should feel natural. Simply give us a call or send a message—we’ll take care of it and find a solution that works for you. You’re never on your own—we’re always here to make sure things run smoothly.