We treat your privacy like we would our own—carefully and with respect. When you visit our website or use our services, you’re sharing a bit of your world with us, and we don’t take that lightly. This Privacy Notice lays out how we collect, use, and look after the information you choose to share.
By exploring our site or using Pharmacy Mall’s services, you’re agreeing to how we do things, as described here. If it’s not for you, that’s okay—you’re always in control.
From time to time, we might make changes to this notice to keep things clear, current, and fair. If we do, using our site afterward means you’re okay with the updated version. Feel free to check back every now and then—we’ll do our best to keep things simple and straightforward.
Your health information and how we protect it in Canada
In Canada, your personal health details—like your prescription records—aren’t just sensitive, they’re protected by law. We follow both federal rules, like the Personal Information Protection and Electronic Documents Act (PIPEDA), and provincial health privacy laws where they apply. That means if you’re in Ontario, we follow the Personal Health Information Protection Act (PHIPA); in British Columbia, we adhere to the Personal Information Protection Act (PIPA)—and so on, across the provinces and territories.
When you trust us with details related to your prescriptions or health needs, we treat it with care and respect. Everything you share is handled with strict confidentiality and stored securely—just like it should be. And if your province has extra protections in place? Those stronger local rules guide us in how we collect, store, and use your data. We always aim to meet the highest standard, no matter where in Canada you call home.
What we collect—and how
When you use our services, some of the details you share help us serve you better. We only collect the personal details you choose to give us—and only when it’s needed to help you with something specific.
This can include things like:
- Your name, address, and how to reach you (phone or email)
- Your date of birth and gender
- Health-related details we need to fill a prescription or support your care
- Any messages, questions, or feedback you send our way
- Other data you decide to share with us directly
Just browsing the site? That’s totally fine—no personal details are needed for that. But if you want to place an order, ask a question, or use certain features, we’ll need a bit more from you to make that happen smoothly.
How we gather information
Some information comes to us automatically while you explore our website—nothing personal, just bits and pieces that help us understand how people use our site so we can make it better, faster, and easier to use.
This includes things like:
- What device and browser you’re using
- Your operating system (like iOS, Android, or Windows)
- Your internet provider and a rough idea of your location
- Which websites brought you here or where you headed after
- Your IP address, which helps us recognize your connection
- How often you visit, and which parts of the site you linger on
This behind-the-scenes data helps us spot problems, make improvements, and create a smoother experience for everyone who visits.
Cookies and other tools that help us improve your visit
To keep things running smoothly and tailor your experience, we use a few digital helpers—like cookies and web beacons.
Cookies are tiny files stored on your device. They remember your preferences, help pages load faster, and make your overall experience feel more personal. If you’d rather not have them, you can turn them off in your browser settings—just know that some parts of the site might not work quite as they should without them.
Web beacons are like invisible little flags tucked into our pages. They help us understand things like how many people are visiting, which pages get the most attention, and if someone’s come back for another visit.
Most of the information collected is anonymous. But in some cases—like if you’ve given us personal info through a form—it might be linked. If you’re not comfortable with this kind of tracking, you can always tweak your browser settings to limit what gets shared. It’s completely up to you.
Why we collect your information—and how we use it
The details you share with us help shape the way we support you. We use your information to make our services smoother, more helpful, and tailored to what you need.
Here’s how we put it to work:
- To process your orders and provide pharmacy care that’s timely and accurate
- To respond when you reach out with a question, concern, or request
- To keep you in the loop with important updates about your prescriptions or services
- To send you special offers or newsletters—only if you’ve asked for them
- To fine-tune our website and services based on real feedback and usage
- To manage things behind the scenes like quality checks and everyday operations
- To learn how people move through our site so we can make it easier to use
- To troubleshoot technical glitches and keep everything running smoothly
- To see what content connects with people and adjust what we offer accordingly
Just to be clear—we never sell your personal data. That’s not how we do things. And if you ever want to change how we contact you or what you hear from us, you can update your preferences anytime. You’re always in control.
Protecting the privacy of minors
Our website and services are designed for individuals aged 16 and older, in line with Canadian privacy regulations. Pharmacy Mall does not knowingly collect personal information from anyone under the age of 16 unless we’ve received clear, verifiable consent from a parent or legal guardian.
If you’re under 16, please don’t submit any personal details—this includes your name, home address, phone number, email, or any other identifying details. We also ask that you avoid registering for an account, placing orders, or using any interactive features on our site.
If we become aware that personal data has been provided by someone under 16 without the required consent, we will remove that information from our records as quickly as possible.
Parents or guardians who believe their child may have shared information with us can contact us directly. To help us resolve the matter swiftly, we may request documents confirming your identity and legal relationship to the child—such as a copy of government-issued ID and proof of guardianship (e.g., a birth certificate or court order).
When we share your information—and why
We believe your information should stay exactly where it belongs: with people who treat it with care. So, we only share your details when it’s truly necessary, and always with your privacy as a top priority.
This might happen when:
- We work with trusted partners who help us deliver our services—like tech providers or payment processors. These partners are under strict confidentiality agreements.
- We collaborate with affiliated companies within our group to better serve you.
- We’re required to by law, regulation, or a court order—we follow legal obligations carefully.
- Our business is involved in a merger, sale, or reorganization. If that happens, your data might be part of the transfer, but it stays protected under this same policy.
- You’ve given your consent, or the sharing is needed to carry out something you’ve asked us to do.
- In rare cases, with third-party marketing partners, but only if you haven’t opted out.
We don’t sell your personal data. We don’t rent it either. If ownership of our business ever changes hands, your data will still be handled with the same care, respect, and protection you expect from us.
About external links and third-party tools
Sometimes, our website includes links to other sites or uses features like social media buttons to make sharing content easier for you. These third-party platforms—like Facebook, Google, or others—may collect details about your visit, drop cookies on your device, or track your activity.
Because we don’t run or control those services, our Privacy Notice doesn’t cover what they do with your data. We include those links for your convenience, but we can’t speak for how those sites handle your data.
As an example, we use Google Analytics to better understand how people use our site—what pages are most popular, how long visitors stay, and what brings them here in the first place. If you’re curious about how Google uses that information, their privacy policy has all the details.
Whenever you click through to a third-party site, it’s a good idea to take a moment and check their privacy practices. If you’re concerned about tracking, you can also adjust your browser settings or use opt-out tools to limit what’s shared.
Need to reach us?
If you have any questions, concerns, or just want to learn more about how we handle your personal data, we’re here for you. If something feels unclear or you’d like more detail about how your data is collected, used, or protected, feel free to get in touch.
You can reach us at:
- Phone: +1 613-745-6894
- Email: [email protected]
- Mailing address: 1200 St. Laurent Boulevard, Ottawa, ON K1K 3B8, Canada
We’ll do our best to respond quickly and clearly. Your privacy is important to us, and so is staying connected.